Frequently Asked Questions

We ask that you please reschedule or cancel at least 48 hours before the beginning of your cleaning appointment. In the event of a cancellation within a 24 hour notice, 100% of the cleaning fees will be charged. We thank you for your cooperation!

You do not need to be home for your cleaning services. Many clients provide us a key or alarm code, use a hide-a-key, or some other similar device for us to gain entry to the home. A $75 lock out fee applies if we cannot gain access to the home.

Everything in our standard clean, PLUS:

• Inside oven
• Inside fridge
• Inside cabinets
• Scrubbing the baseboards

• Cash
• Check ($25 fee if check is returned)
• Online Credit Card through Quickbooks
• Venmo
• Zelle

We charge a $75 lockout fee if we are unable to access your home during your appointment time. We will try to contact you for 15 minutes before we leave and the lockout fee is charged.

If you are not 100% satisfied, call us within 24 hours and we will come back and ensure that your expectations are met.

• Inside fridge
• Inside oven
• Interior window glass
• Inside cabinets

Yes! Call the office to set it up.

Yes! All of our cleaners are insured for your peace of mind.

• Vacuuming
• Dusting
• Cleaning the bathrooms
• Changing bedding (upon request)
• Dusting blinds and ceiling fans
• Cleaning window ledges
• Dusting the baseboards
• Cleaning the kitchen
• Light straightening

• Exterior of windows
• Dishes
• Laundry
• Polishing
• Ironing
• If an area in the home is considered or has the potential to be considered a bio-hazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal excrement, etc).
• We do not climb higher than a 2-step ladder.
• We do not move furniture over 15 lbs.
• It is to the client’s advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning.