Frequently Asked Questions

Do you have a cancellation policy?

All cancellations or re-schedule must be completed 48 hours before the service or a $75 cancellation fee will apply.

How will you access my home?

You do not need to be home for your cleaning services. Many clients provide us a key or alarm code, use a hide-a-key, or some other similar device for us to gain entry to the home. A $75 lock out fee applies if we cannot gain access to the home.

What’s included in the Deep Clean?
  • Everything in our standard clean
  • Inside oven
  • Inside fridge
  • Inside cabinets
  • Scrubbing the baseboards
How do you take payments?
  • Cash
  • Check ($25 fee if check is returned)
  • Online Credit Card through Quickbooks
  • Venmo
  • Zelle
Do you have a lock out policy?

We charge a $75 lockout fee if we are unable to access your home during your appointment time. We will try to contact you for 15 minutes before we leave and the lockout fee is charged.

Do you have a satisfaction guarantee?

If you are not 100% satisfied, call us within 24 hours and we will come back and ensure that your expectations are met.

What are extras?
  • Inside fridge
  • Inside oven
  • Interior window glass
  • Inside cabinets
Can we leave a credit card or do a back transfer?

Yes! Call the office to set it up.

Are you insured?

Yes! All of our cleaners are insured for your peace of mind.

What's included in a Standard Clean?
  • Vacuuming
  • Dusting
  • Cleaning the bathrooms
  • Changing bedding (upon request)
  • Dusting blinds and ceiling fans
  • Cleaning window ledges
  • Dusting the baseboards
  • Cleaning the kitchen
  • Light straightening
What things don’t you clean?
  • Exterior of windows
  • Dishes
  • Laundry
  • Polishing
  • Ironing
  • If an area in the home is considered or has the potential to be considered a bio-hazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal excrement, etc).
  • We do not climb higher than a 2-step ladder.
  • We do not move furniture over 15 lbs.
  • It is to the client's advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning.